Getting Started

Set-Up
Once you’ve requested Ardens to be enabled, we will email you further details and ask you to complete the setup below. It is also recommended that practices...
Mon, 3 Nov, 2025 at 9:32 AM
Quick Start
Print out the Quick Start Guide below so that everyone has a copy by their computer.
Wed, 20 Dec, 2023 at 6:04 AM
Packages & Localisation - Starter, Plus + Pro
Last review date 03/02/2023 National Content - Ardens Starter, Plus & Pro Ardens Starter, Plus & Pro include all of the following national content...
Mon, 20 Mar, 2023 at 10:27 AM
How To Get The Most Out Of Ardens
Last review date 03/02/2023 Please click here for the 'How To Get The Most Out Of Ardens' desk aid. We want to make using Ardens as easy as pos...
Thu, 9 Mar, 2023 at 9:10 AM
Housekeeping
Last review date 03/02/2023 WARNING! By leaving a group it immediately removes all copies of shared resources and your practice will no longer have access ...
Tue, 7 Mar, 2023 at 11:14 AM
Minimum Specification
Ardens is not a stand alone package it is integral to SystmOne.  The minimum specification for SystmOne is; HardwareMinimum SpecificationCPUDual core...
Thu, 26 Jul, 2018 at 2:28 PM
Why can I see letters for other areas?
Last review date 03/02/2023 One question we are frequently asked by new and existing Ardens practices is "why can I see letters and templates for othe...
Tue, 28 Mar, 2023 at 1:30 PM
How We Keep Up-To-Date and Notify Our Practices
Last review date 03/02/2023 Keeping up-to-date  We keep up-to-date by getting regular feeds from the following resources:    Medicines Complete (BNF/BN...
Thu, 9 Mar, 2023 at 9:12 AM
Ardens Key Performance Indicators, Escalation and Complaints
Last review date 10/03/2023 1. Key Performance Indicators Delivery Action and Timeline Non-urgent Change Request, Updates & Issues 1. Com...
Thu, 18 Apr, 2024 at 8:44 AM
Sending Med3 Fit Notes Electronically
You can send a Med3 electronically by e-mail (or through using AccuRx ChainSMS if this is installed). The steps set out below explain how to do this.  1...
Mon, 18 Sep, 2023 at 2:06 PM