Last review date 03/02/2023

Please click here for the 'How To Get The Most Out Of Ardens' desk aid.


We want to make using Ardens as easy as possible, but we understand you may need some additional help. We offer additional training, regular updates and various methods to access support so that you can always find the answers to your questions.


Training

 

Face-to-face Training

Face-to-face training will give you the most hands-on and engaging support that we provide. We can customise any session to meet your specific learning requirements, as well as hints and tips enabling you to use the most optimal functionality of Ardens. Training can be provided at GP Practice, Locality, CCG or User Group level. Please click here for further information. 


Online Training Resources

Our Online Training Resources provide a comprehensive library of guidance that can assist you with the day-to-day features of Ardens. The knowledge base consists of useful articles and training videos, including; 

  • recent updates
  • triage & key information 
  • prescribing & medicines management 
  • procedures & treatment
  • referrals 
  • LTCs and reports. 

There are also 10-minute-overviews specific to job role which act as a useful reminder of Ardens' key functions.


Webinars

One of our up & coming support features is our webinars. Ardens Webinars will give you a similar experience to face-to-face training but from your workplace or home. Simply log onto your chosen webinar to gain not only a better understanding of your chosen topic but also to directly ask our Specialists any questions that you may have.


To see all of our upcoming and past webinars, please click here.

 

 

Keeping Up-to-date

 

Facebook Group

Ardens Chat is our interactive Facebook platform where existing Ardens users can give feedback, ask questions & hopefully pick up some useful tips on Ardens. Join the group here.

 

Monthly Emails

Ardens Monthly Emails provide you with information on major updates on Ardens, general clinical guidance changes and how we have incorporated these within Ardens. To subscribe to these, sign up at the bottom of this page.


Monthly Practice Meetings Packs

Subscribe to our monthly practice meetings pack to ensure your team keeps up-to-date and make the most out of everything that is available on Ardens. These meeting packs consist of quick-fire things to bring up in practice meetings which we recommend you include as a regular 3-5 minute item on your agenda. Click here for more information. 


Message Board on SystmOne

Ardens also posts updates and messages on the noticeboard that is integrated within SystmOne which we feel may be useful for you. To access this, when you are in SystmOne just press F8 and look in the bottom left of the screen. 

 


Accessing Support

 

Online Support Resources

As well as useful training videos, the Online Support Resources also include handy support articles & FAQs. If you are not sure exactly what you're looking for, type keywords into the search bar and suggested articles will appear. 

 

Helpdesk 

If you cannot find the answer to your question through any of the above options, just complete the contact form on our Support Desk or email support-systmone@ardens.org.uk and we will get back to you as soon as possible. For urgent support, just give us a call on 01725 762062.