Last review date 03/02/2023

LTC Review



Sending Invitations

Booking Appointments

Sending Reminders

Pre-assessment Questionnaires

Initial Review & Tests


Interim Reviews

Exception Reporting

LTC Reporting

LTC Review - FAQ

A number of pre-assessment questionnaires can be sent to the patient in advance of their LTC review appointment using the 'Communications Annexe'. There is no requirement for patients to be registered for Airmid or SystmOnline. This will save clinicians time and potentially make the review appointment more productive. For further information about other questionnaires on Ardens, please see our Online Questionnaire support article.

This involves the following process:

1. Sending a link to a questionnaire

2. What the patient receives

3. Processing submitted questionnaires

4. Viewing submitted questionnaires

1. Sending a link to a questionnaire

From the 'Pre-Assessment Questionnaire' page of the 'Long Term Condition Review' template, you will see there is a drop-down box to record that a questionnaire has been provided or completed. On the right-hand side, you will see a list of available questionnaires in both SystmOne questionnaire and word document formats. 


Click on the 'Send Message' button will open the 'Communications Annexe' as you can see below. There is an option to search for and add a link to a questionnaire.

You can also send questionnaires in bulk by going to Clinical Reporting, running the relevant register report and then 'right-click > action > Use Communications Annexe'. The window that opens, in this case, is smaller as it has no patient details to display.

2. What the patient receives

The patient will then receive an SMS or email with a link to open the questionnaire as below.

The patient is taken to an identification validation screen where they simply need to enter their date of birth. 

Once correctly identified, the patient can then complete the questionnaire. 

If there is a score, the patient can calculate the score and submit their answers.

3. Processing submitted questionnaires

Once submitted, this comes through to the practice as a task that requires actioning. 

You are then given the opportunity to review what data is going to be added to the patient record and you can deselect items if appropriate. 

The submitted data can be seen in the journal as below. 

4. Viewing submitted questionnaires

You will see submitted questionnaires in the view on the main 'Long Term Condition Review' template on the 'Pre-Assessment Questionnaire' page. Just right-click them again in order to see the patient's responses. 

On the home page of the specific LTC templates, if a questionnaire has been completed you will also see the last 3 submitted questionnaires. You can easily just right-click them to view the responses too. 

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