This can help streamline many workflow processes. Either attach the Reception and Administration template as a button to the toolbar or add it as a shortcut to F12 for quick access.

The template has been split into 3 main sections; Encounter, Links & Follow-up


Use this section to record any encounter information in the Journal 

Either free-text or select from the presets button

The pencil icon will open up a larger area to write in as displayed above

Who sees What? - guidance on which clinician's see which conditions, based on the RCGP guidelines 

Contact Details hospital and community contact details for your local area 

Fax Cover - use the fax cover sheet which can be saved directly into the patients record 

Document Processing - use this to input hospital letter information during scanning (workflow optimisation)

Drug Reviewaccess the drug review template

Communications - this will open the available referral forms in your area 

Radiology and Phlebotomythese will show previous results (in the bottom viewing panel)


This is a selection of buttons to take the user to other Ardens templates.  Click each one to view:

Patient Contact Details

Document Processing

Complaints and Comments

Abuse and Behaviour

DNA Child


Ambulance and Transport

Triage Questionnaire

999 Emergencies

Death Documentation

Med3 and Letters

Patient Door Key Codes

Subject Access Requests

Lab and Radiology Results


Patient Online Access

Note Summerising

Med3 Request

Care Team and Relationships

Social Prescribing

Note: Any of these buttons can be attached to the top toolbar or F12 for quick access 


These buttons will take you to various areas of SystmOne, such as sending tasks, booking  visits and appointments along with using free slot presets.  Printing summaries, sending SMS messages and emails to the patient can also be achieved from this section.

Don't forget to OK the template and Save the record when finished.

Note: If you need any help please click help & feedback at the top right hand corner of the template and click contact us if you wish to fill in the online form for help.

To view our recent New Starter Reception and Admin Live Webinar please click on our Recorded Webinars Support Article.

Watch the overview video below: