There are occasions when you click on a new task link on the 'Communications' template that you may see this message.
To overcome this the practice needs to have a user group named exactly the same.
To create a new group
- Go to 'Workflow > Task List > click on settings > User Groups
- Click on 'New Group' and call it 'Administration'
- Click on the new group title and select from the staff list on the right who you want to be in that group
Please note:
You cannot amend the name of an existing group so if you already have a group with a similar name, to avoid any duplication, you should consider deleting any redundant groups.